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Please ensure you type in the delivery address and not some other address the driver will end up at.
Please note the castle is likley to be delivered well before the start time but your booking starts from the "Hire Start Time" indicated. It's the most frequent question we get asked.
Please note after 7pm is considered overnight hire. Similar to the delivery times, collections may well be after the "Hire End Time", the castle will be collected so we ask that customers do not contact us wanting to know when it will be collected. We do dozens of deliveries across a weekend not just one of two.
Please note if delivery is to a venue good flexibility on delivery and collection times is required.
If access is difficult do please make a note in the other comment section. Jumping castles are bulky heavy units. Also when we say "steps" its means ones the units need to be carried up / down.
If wanting to book more than 1 castle just note that in the additional comments section below as the drop down only allows you select 1 item. We would appreciate once you make a selection you don't subsequenlty look to change the selection by email or text, it is just too hard for us to manage these changes.
Regularly we need to deliver well before the indicated start time, but your booking is from the start time indicated on your booking form. Similarly collections may be well after the official end time and on occasions may extend to early the next morning. We ask that customers accommodate us with these times as it allows for more efficient scheduling with results in us being able to offer better prices.
We can not deliver and pick up on set times to accommodate customers pets, where customers insist on gates being locked or surprise party times. Do not book with us if there is an expectation that we can work to your times for these occurrences.
Terms & Conditions & Other: Jumping Castles

FEES & CHARGES & Other

24 hours notice required for cancellation or fee payable in full

We install and dismantle free of charge.

The castle must be in the same condition on pick up as on delivery. If the condition of the unit is different in any way you will be charged a fee including a delivery fee to the repair factory is necessary or cleaning fee should that be necessary

We are liable for faulty equipment & negligent setup only & the thus the customer uses / plays in our castles are their own risk. Negligent setup does not include any damage to underground pipes pipes. See ground requirements below.

Once we set the unit up, under no circumstances should the unit be moved.

For jobs at venues we require a 90 minimum window of time prior to that start for delivery and setup, similarly we need the same window of time after the event has finished for bump out.

While we pride ourselves on not being late we can not cater for surprise parties & thus inflexible delivery times.

On occasion during wet weather the inflatables may arrive wet but we ensure they are clean it will just need some drying out time but as the material is PVC this is usually pretty quick.

Regularly we will need to deliver well before the indicated start time, but your booking is from the time indicated on your booking form. Similarly collections my be well after the official end time and on occasions may extend to early the next morning. We ask that customers accommodate us with these times as it allows for more efficient scheduling with results in us being able to offer better prices. Note we can not deliver and pick up on set times to accomodate customers dogs.

Customers to read and understand conditions of use of items for hire.

No refunds after the hire period has ended and you advise of an issue.
Mats are only supplied when requested (we previously had a nasty incident where a child tripped over a mat into a bicycle so are reluctant to use them unless the customer requests them and takes responsibility )
Insurance and Risk Assessment documents will only be issued on request to minimise the chance of forgery.

GROUND REQUIREMENTS

The area where the castle is being held must be 1 square metre bigger than the actual castle.

To deliver your castle we need access of at least 1metre in width. For the larger castles the access space is indicated in the castle brief, please ensure you have the correct access space.

Customer is to advise of any underground pipes which could be potentially damaged by staking the castles. Sand bags can be provided if there is a concern.

ON THE DAY OF HIRE

We will go through a Safety check with you to insure you are 100% satisfied.

Please do not move the Jumping castle once it has been installed.

The setup of the castle will take approximately 25 mins and 20 mins to dismantle and remove.

You must let us know if the castle is not going to sit on grass. Failure to advise may cause the cancellation of your hire.

No food, shoes, drinks, lollies or sharp objects inside the castles AT ANY TIME.

Please ensure that the smaller kids are separated from bigger kids while jumping.

Terms & Conditions: Sumo Suits

Sumo Suit Hire Agreement & Disclaimer – Please read & accept before hire

When used correctly the sumo suits can be hilarious fun, but if used incorrectly they represent a serious risk of injury or even death to anybody using them. Please ensure there is ten feet of space all around the mat, the mat should also be placed on a grass surface Ash Jumping Castles will not take responsibility for any accident happening as a result of there not being enough room around the mat.

Your safety is paramount, in order for you to get the most fun and enjoyment from our equipment please observe these instructions. If there is anything you don’t understand or are unsure of please don’t hesitate to ask.

Make sure all the protection supplied is being worn. The wrestling mats are not wrestling mats they are Sumo Wrestling Mats, to be used with all of the Sumo Suit equipment and this equipment only.

Make sure that the helmet is being worn and is securely fitted onto the users head, not too tight so as to choke, but it shouldn’t be loose or able to move around freely.

The Sumo Suit body is a ‘one size fits all’. This must be worn at all times.

The Sumo Wrestling Mat should have plenty of clear space all around, at least 10ft but preferably a lot more. Spectators should be kept a similar distance away. When wrestlers fall they can easily fall or roll off the mat.

The wrestling event should be supervised by two responsible adults at all times. If anybody refuses to wear the required safety equipment, then they can’t wrestle.

You are fully responsible as the hirer for both the equipment and the participant, if it isn’t supervised for any amount of time then it should be shut down and no one allowed to use it until it can be supervised again!

Ensure there is adequate First Aid equipment available before using the equipment. The Sumo Suits must be returned in an acceptable condition, i.e. clean, unspoiled and undamaged.

No eating, drinking, shoes, glasses, jewellery, buckles, key-rings, metal-studded clothing, pets, silly string, toys or other sharp instruments or similar items which could cause injury or damage allowed on the sumo equipment at any time.

Remember, these are hired for fun, do not be overly aggressive or enthusiastic, hitting somebody excessively hard or body slamming them is not advised, this won’t improve your experience using them but may hurt somebody quite seriously. The idea of the game is to force your opponent onto the floor or out of the circle, not to beat or crush them as hard as you can.

Sumo Wrestling Suit Disclaimer

Ash Jumping Castles will not be held liable in any way for any injury or damage caused whilst using these Sumo Wrestling Suits which may result in injury, death or any other loss or damages to me or anyone using the equipment while under my control.

I personally accept all responsibility in connection with the Sumo Wrestling Suits, for any harm, injury, loss or damage including all associated risk that may occur while I am hosting, controlling and or participating in this event. I further state that I am over the age of 18 and legally competent to accept this agreement.

It is my intention with this acceptance to exempt Ash Jumping Castles from all liability whatsoever for personal injury, property damage or death caused whilst using this equipment. I acknowledge that I have read and understood this agreement before accepting it. I verify that I understand the nature of the activities involved. I will endeavor to ensure that all people using this equipment are physically fit, and able to participate in the event.