FAQ

Frequently Asked Questions

What happens in the event of wet weather?

We will usually  deliver regardless of rain unless its forecast to be extermely wet and windy, but we leave it up to the customer to decide, if you do intend to cancel we just ask for as much notice as possibe.

How safe are your jumping castles for hire?

Very safe. All our units have their own safety certificates, we have hired thousands of castles and touch wood never had one incident.

Are there any cancellation fees or booking charges?

Generally booking deposits are not required. Cancellations and rescheduled bookings are available up until the day of the event with no charges.

Do you require payment on the day of the hire?

Yes, we require full payment in cash. If the equipment is not received in the same condition as it was when it was left with you, we will require an additional cleaning charge.

Is your equipment clean?

Yes, our equipment is checked after every hire to ensure it is clean. If you make a mess on our equipment, we ask that you clean it up as quickly and safely as possible. A cleaning charge may be incurred if there is substantial mess and this may be taken out of your deposit.

All our castles are wiped down with a disinfectant and bathroom cleaner mix (safe for people and pets, and gentle on PVC) both before and after every event. Our staff follow strict hygiene practices, including frequent hand washing, and anyone who isn’t feeling well is asked to stay home – staff and customers alike.

What time do you deliver and collect the castles?

We provide flexible delivery and collection times. However, typically we will deliver units early in the morning and collect late in the evening or the next morning. We will always setup at least 30 mins before your party begins.

How much space is required for a jumping castle hire?

You must provide an additional 1 metre at the front and back of the bouncy castle for the placement of the blower and to provide easy access. We also recommend that you leave 1 metre on either side of the castle. Please ensure that there is plenty of room for us to bring the castle into the area that you would like it to be set up, as we will use a trolley 1.0m is recommended for smaller castles, some of the larger castle require 1.3m this will be specified in the castle profile.

Do we have insurance?

Yes we have public liability insurance to the value of $20m, currency of certificate can be provided on request.

Does the castle have to remain inflated while in use?

Only when in use. You are welcome to switch it off when not in use to save the power. The jumping castle will inflate in 90 seconds when switched back on.However when turning the power back on please ensure the castle does not catch anything on the way back up that may damage it.

Does the castle require supervision?

Most definitely the castle needs to be supervised by a person over 18 years old.

How many kids can go on a castle at one time?

It really depends on the castle in question. A 4m x 4m castle will comfortably  hold 10 to 12 kids where  as a 5m x 5m will comfortably hold 12 to 15 kids. After that the best rule of thumb is that if it loads over crowed then there is too many kids on the castle. The supervisor will need to make a call.

Do the castle provide sun and rain cover?

Most of the castles are fully enclosed, some like the gladiators & boxing rings are obviously open on top. While as mentioned the castles are enclosed on top not jumping castle is 100% water proof they are really just good enough to keep out a few showers.

Can the castles be kept over night?

We generally dont have a problem with that,  additional fee may this will be advised during the booking process.

Do discounts apply if hiring more than one item?

We certainly look after customers who hire 2 or more infatables or a set of sumo suits- just call or email and we can work out a package deal.